• Step 1:
  • Access the official compliant portal
  • Visit official website of bank( www.karadurban.bank.in)
  • Contact Us (Toll free) or Grievance redressal contact no.
  • Submit complaint (online) or offline
• Step 2:
  • After filled a complaint online or offline
  • Registered mobile no
  • Category of complaint (ATM/Loan/other)
  • Transaction, date or amount
  • Description
  • Provide details of issue or compliant
• Step 3:
  • Uploading documents
  • Transaction Receipt
  • Statement copy of accounts

Level 1 : Branch Manager
Submit a written complaint directly to the Branch Manager where the account is held.

Level 2 : Principal Nodal Officer
If not satisfied with the resolution at Level 1, escalate the complaint to the Bank’s designated Principal Nodal Officer at the Head Office.

Principal Nodal Officer
Mobile No. : 7350001461 / 7769943637
Email : complaintofficer@karadurbanbank.com

•   Complaint Flowchart

• This content is currently under development.

Shri Abhijit Bhandare
Assistant Nodal Officer
Mobile No. : 7391071759
Email : complaintofficer@karadurbanbank.com

Dr. Amol Koparkar
Principal Nodal Officer
Mobile No. : 7350001461 / 7769943637
Email : complaintofficer@karadurbanbank.com

Grievance Redressal Channels
Customers can raise complaints through the following channels:

I. Written Complaint to the Branch
Submit a written complaint directly to the branch where the account is held.

II. Lodge a Complaint through the Website
Submit your complaint online at: Click Here

III. Complaint through Email
Nodal Officer Email: complaintofficer@karadurbanbank.com

IV. Complaint through Call