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Level 1 : Branch Manager
Submit a written complaint directly to the Branch Manager where the account is held.

Level 2 : Assistant Nodal Officer
If not satisfied with the resolution at Level 1, escalate the complaint to the Bank’s designated Assistant Nodal Officer at the Head Office.

Assistant Nodal Officer
Mobile No. : 7391071759
Email : complaintofficer@karadurbanbank.com

Level 3 : Principal Nodal Officer
If not satisfied with the resolution at Level 2, escalate the complaint to the Bank’s designated Principal Nodal Officer at the Head Office.

Principal Nodal Officer
Mobile No. : 7350001461 / 7769943637
Email : complaintofficer@karadurbanbank.com

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Shri Abhijit Bhandare
Assistant Nodal Officer
Mobile No. : 7391071759
Email : complaintofficer@karadurbanbank.com

Dr. Amol Koparkar
Principal Nodal Officer
Mobile No. : 7350001461 / 7769943637
Email : complaintofficer@karadurbanbank.com

Grievance Redressal Channels
Customers can raise complaints through the following channels:

I. Written Complaint to the Branch
Submit a written complaint directly to the branch where the account is held.

II. Lodge a Complaint through the Website
Submit your complaint online at: Click Here

III. Complaint through Email
Nodal Officer Email: complaintofficer@karadurbanbank.com

IV. Complaint through Call